How long does it take for an order to ship?
All orders placed on our website usually take 24-48 hours to ship out, at which point the shipping method time frame starts. Also, any orders placed on the weekends will NOT ship until the following Monday morning.
Will you send me tracking information once my order ships?
Yes, a shipment email is sent to each customer once their order ships. Sometimes these are delayed by 24 hours or so, so even though you did not get a shipment email yet, your order may have already shipped, so please have patience.
How do I track my order? To track your order click this link. walleteras.aftership.com and enter the tracking number you received.
It has been 24-48 hours and I still have not received a shipping confirmation or tracking number. Why has my order not shipped yet?
Just because you did not get a shipping email does not mean the order did not ship. The shipping fulfillment provider we use is sometimes delayed in sending shipping confirmations to our server, which are then relayed to you. A lot of times an order has shipped already but a tracking email has not been relayed to us yet.
But our fulfillment provider almost always gets the item to you in the number of business days of the shipping method you chose.
I ordered on a Friday/Saturday/Sunday and I paid for expedited 2 day shipping and the package has not arrived in 2 days. Why?
All orders on our website ship within 24-48 hours. And orders placed on weekends, including friday afternoons, will NOT ship until the following monday morning. Nothing ships on the weekends.
My orders tracking number says my package was delivered, but I did not get it. Whats going on?
FOR U.S. CUSTOMERS:
This happens sometimes for a variety of reasons. Because the tracking number says you did in fact receive your order, there is not much we can do on our end. But here are the helpful steps we give to customers trying to track down a missing package:
1. Contact your local post office right away and ask to speak to the actual postman who delivers mail on your street. Ask him about the package and the day it says it was delivered (postman are pretty good at remembering packages on their route).
2. See if your local post office is holding the package for some reason.
3. Check with your immediate neighbors to see if the package was accidentally delivered to their mailboxes or houses.
4. Sometimes, though rarely, the package says 'delivered' because a worker or machine accidentally marked it as delivered during the sorting process, when it fact it is still on its way to you. This is why we always ask you to wait another couple of days if a package goes missing.
By following the above steps, almost all customers track down their missing packages.
For customer service, questions, comments, feedback, or a testimonial, simply email us at:
All customer service is handled through email at this time.
NOTE: Before emailing a question, please check our FAQ's page to see if your question is answered there.