Refund policy

Returns and Refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  A 20% restocking fee will be applied to all items not returned in their original condition and packaging. This fee is to cover the cost of inspection, repackaging, and inventory restocking. 

To start a return,  1) please just follow this link and instructions .  2) you can contact us at support@walleteras.com. 3) Go to the footer menu on the home page and click on Returns. 

 Please note, you are responsible for return shipping costs and any restocking fees that might be applicable. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you have any questions or concerns about our return policies or about the process of returning your item, please contact us directly and we would be glad to assist.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can always contact us for any return question at support@walleteras.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@walleteras.com or follow this link and instructions 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@walleteras.com.